Terms of use
The short version. This site describes what we do. It isn't a shop, it doesn't take payments, and nothing here is professional advice.
If we end up working together, a separate written agreement covers that work. This page only covers your use of the website.
1. Who runs this website
thecsconsulting.net is owned and operated by The Customer Success Consulting LTD, registered in England and Wales, company number 17067881. Registered office: 11 South Close, London N6 5UQ, United Kingdom. VAT number GB 517 962 562. In these terms that's "we", "us" and "our", and "you" is anyone using the site.
By using the site you accept these terms. If you don't accept them, please don't use it.
2. What this website is
This site is information. It describes our consulting work, sets out a framework, and links to talks and writing.
Nothing on it is professional advice, and nothing on it is an offer to enter a contract. Descriptions of services are an invitation for you to get in touch, nothing more. Every engagement starts with a conversation and is agreed in writing.
Case studies describe real work. Outcomes are specific to those clients and their circumstances, and are not a prediction of what would happen for you.
3. Consulting engagements
We don't sell anything through this website and take no payment on it.
Consulting work is governed by a separate written agreement between us and the client, covering scope, fees, timing, confidentiality, intellectual property and termination. Where that agreement and this page disagree, the agreement wins.
4. Content and intellectual property
The content of this site, including the text, the case studies, the design and the A.C.E. framework document, belongs to us or is used with permission.
You're welcome to read it, share links to it, and use the framework inside your own organisation. Please don't republish it, sell it, or present it as your own work. If you want to use it in something you're publishing, ask us. The answer is usually yes.
5. Links to other websites
This site links to services we use, including Calendly, Substack, ScoreApp, YouTube and LinkedIn, and to third-party videos and articles. We don't control those and aren't responsible for their content or their terms. Once you click through, you're on their site under their rules.
6. Availability
We try to keep the site up, but we don't promise it will always be available, uninterrupted or free of errors. We may change or remove any part of it at any time without notice.
7. Liability
The site is provided as it is. To the extent the law allows, we exclude all warranties, express or implied, about the site and its content.
We're not liable for any loss arising from your use of this site or from anything you do or don't do based on what you read here, including lost profit, lost revenue, lost business or lost data.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be excluded under English law.
8. Privacy
How we handle personal information is set out in our privacy policy. The short version is that this website collects nothing.
9. Changes to these terms
We may update these terms. The current version is always the one on this page, and the date at the top tells you when it last changed. Continuing to use the site means you accept the version in front of you.
10. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Questions about these terms
Email [email protected].
The Customer Success Consulting LTD, registered in England and Wales, company number 17067881. Registered office: 11 South Close, London N6 5UQ, United Kingdom. VAT GB 517 962 562.