AI in Post-Sales: Are we getting it all wrong?

AI in Post-Sales: Are we getting it all wrong?

16/01/2026

Continue reading
The 90-Day Delusion: Why Your Renewal Strategy is Actually a Post-Mortem

The 90-Day Delusion: Why Your Renewal Strategy is Actually a Post-Mortem

15/08/2025

Continue reading
Stop

Stop "Verschlimmbessern" Your Customer Success Strategy

19/09/2025

Continue reading
The One Prediction You Need for 2026

The One Prediction You Need for 2026

24/10/2025

Continue reading
The Paradox of 2025

The Paradox of 2025

01/08/2025

Continue reading
2025 was the year Customer Success finally grew up.

2025 was the year Customer Success finally grew up.

02/05/2025

Continue reading
The era of rented knowledge in Customer Success

The era of rented knowledge in Customer Success

12/09/2025

Continue reading
The silent Killer of Retention - Why your UX is churning customers

The silent Killer of Retention - Why your UX is churning customers

14/11/2025

Continue reading
A Three-Step Playbook for Your First 90 Days

A Three-Step Playbook for Your First 90 Days

11/07/2025

Continue reading
Leadership, AI and Football

Leadership, AI and Football

25/07/2025

Continue reading
Breaking Burnout in Customer Success

Breaking Burnout in Customer Success

28/12/2024

Continue reading
The Little Things

The Little Things

24/01/2026

Continue reading
Back to Basics

Back to Basics

08/02/2026

Continue reading
How To Become AI System Leaders

How To Become AI System Leaders

09/05/2025

Continue reading
Are you a CS Leader or a Firefighter

Are you a CS Leader or a Firefighter

25/04/2025

Continue reading
AI Anxiety

AI Anxiety

01/02/2025

Continue reading
Your Career Needs a Summer Rest

Your Career Needs a Summer Rest

26/09/2025

Continue reading
Fuelling the System

Fuelling the System

10/10/2025

Continue reading
Reducing Time To Value

Reducing Time To Value

26/09/2025

Continue reading